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Customer service

Worldwide shipping

We ship worldwide.

We ship with Fed Ex

All international orders are shipped with Fed Ex, and they are fully insured. All international orders come with a Fed Ex tracking number to follow your order all the way to your doorstep.

Shipping costs

All EU counties: 15 Euro during sale.
Norway & Switzerland: 20 Euro during sale.
USA & Canada: 30 Euro. 
Asia and rest of the world: 50 Euro 
Sweden: 65 SEK during sale.

Delivery time

We ship within 24 hours working days. Delivery time to all EU countries is 1-3 working days. Delivery to the rest of the world is 1-7 working days. During sale please allow another day or two.

Order comfirmation and tracking number

After you´ve placed your order you´ll recieve an automatic order comfirmation to your email address. When your order has been shipped you will recieve another email with your tracking number.

Exchanges

It is important that you are satisfied with your purchase at Shelta. You can exchange your product within 14 days after you have received your order. The product must be in original unused condition and in the original box and/or packaging with original tags attached. Please do not use the shoe box as the shipping box. Exchange shipping is paid by you both ways.

Download our exchange form here.

Detailed info on how to make an exchange:

1. Email us at support@shelta.se with the subject "Exchange + your order number". Write down what product you would like to exchange and what product you like instead. Make sure that this product is available in the size and color that you want (sizes/colors/styles shown in our webshop are all available). If the product has a lower price than the one you already bought, we will transfer the difference back to your credit card or PayPal account. If the product has a higher price, or if you need to transfer money for a return shipping, we will email you the necessary information. 

2. Fll in the exchange form, and enclose this including you reciept. 

3. Mark the package with "Exchange + your order number" to speed things up. Non-EU residents please note! When returning a package, please set value on shipping declaration to 0 (zero) and item as ”return” + product. You agree to pay all eventual customs charges involved with your return.

4. Send your exchange to: Shelta AB, Andra Langgatan 21, 41328 Gothenburg, Sweden

5. When we have received the package, and the eventual shipping costs and price differences have been settled, we will send you your exchange.

Please note that in some cases returns and exchanges can take up to 15 days.

Returns

It is important that you are satisfied with your purchase. You can return your product within 14 days after you have received your order. The product must be in original unused condition and in the original box and/or packaging with original tags attached. Please do not use the shoe box as the shipping box. If the package is damaged or used as a shipping box, we will not be able to sell the item, therefore we will charge a fee of at 30% or at leats 25 Euro. Return shipping will be payed by you. Non-EU residents please note! When returning a package, please set value on shipping declaration to 0 (zero) and item as ”return” + product. You agree to pay all eventual customs charges involved with your return.

Download our returns form here.

Detailed info on how to make a return:

1. Email us at support@shelta.se with the subject "Return + your order number". Write down what product you would like to return. 

2. Fll in the exchange form, and enclose this including you reciept.

3. Please mark the package with "Return + your order number" to speed things up. Non-EU residents please note! When returning a package, please set value on shipping declaration to 0 (zero) and item as ”return” + product. You agree to pay all eventual customs charges involved with your return.

4. Send your return to: Shelta AB, Andra Langgatan 21, 41328 Gothenburg, Sweden

5. When we have received your return we will transfer the refund to your credit card or PayPal account. Shipping will not be refunded.

Please note that in some cases returns and exchanges can take up to 15 days.

Payment options

We offer payment by Visa, Mastercard, Paypal and international bank transfer for international orders. Please contact us at support@shelta.se if you would like to pay with international bank transfer and we´ll hand you the necessary information.

Currencies

Prices are set in Swedish Krona (SEK), and other currencies shown in our webshop are directly converted from SEK. All orders are charged in SEK. Prices in other currencies than SEK might vary from day to day due to world currency changes.

Shop tax free outside the EU and get 20% off on all prices

Customers outside the European Union (EU) shop Tax Free (no swedish V.A.T. will be added) and get 20% off on all products. The 20% tax will be deducted when choosing your order destination country at check-out. The prices in our webshop are always shown INCLUDING the 20% VAT.

Import fees

Please note that the delivery charges do not include import costs that may be due when the package reaches the country of destination.

Sizes

Most products have a size guide measured in centimeters (cm). Convert centimeters to inches here. If you´re still unsure about your size please do not hesitate to call us at +46 31 242856 between 12 and 6.30 pm (GMT +1) Mondays to Fridays, or email us at support@shelta.se and we´ll help you out!

Contact

Email: support@shelta.se
Phone: +4631242856 (weekdays between 11 and 18.30 and Saturdays 11-17 (GMT+1))

Instagram, Blog, Facebook och Twitter

Blog: http://runforshelta.com
Instagram: http://instagram.com/run_for_shelta
Facebook: http://facebook.com/shelta.gothenburg.sweden
Twitter: http://twitter.com/run_for_shelta

Visit our Gothenburg Store

Shelta
Andra Långgatan 21 (map)
Gothenburg
Sweden

Mondays-Fridays 11.00-18.30
Saturdays 11.00-17.00

Other questions?

If you can´t find your answer anywhere above just give us a call in the store or email us and we´ll help you out! Call us at +4631242856 weekdays between 12 and 18.30 and Saturdays between 12 and 17 (GMT +1). André, Jessica, Tommi, Aron and Jonas all speak english and we all like to hear from you!